Baltacioglu, T., et al. (2007). A New Framework for Service Supply Chains. The Service Industries,27(2): 105-124.
Boon-itt, S. & Pongpanarat, C. (2011). Measuring Service Supply Chain Management Processes: The Application of the Q-Sort Technique. International Journal of Innovation, Management and Technology, 2(3):
217-223.
Bosworth, B. P. & Triplett, J. E. (2004). Productivity in the US Services Sector: New Sources of Economic Growth, Brookings Institution Press. Washington, DC.
Can Kutlu, A. & Ekmekçioglu, M. (2012). Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP. Expert Systems with Applications,39: 61–6.
Chen, C. T., Lin, C. T. & Huang, S. F. (2006). A fuzzy approach for suppler evaluation and selection in supply chain management. International Journal of Production Economics, 102: 289–301.
Cho, D. W., Lee, Y. H., Ahn, S. H. & Hwang, M. K. (2012). A framework for measuring the performance of service supply chain management. Computers & Industrial Engineering,62: 801–818.
Chopra, S. & Meindl, P. (2004). supply chain management: Strategy, planning, and operation,3rd edition, Upper Saddle River, Pearson-Prentice Hall. New Jersey.
Dickson, G. W. (1966). An analysis of supplier selection system and decision. Journal of Purchasing, 2(1): 5–17.
Ellram, L., Tate, W. & Billington, C. (2004). Understanding and managing the services supply chain. Journal of Supply Chain Management, 40(4): 17–32.
Fathi Haftshnjani, F. & Karbasian, M. (1389). Study of Effects of Quality Management Key Success Factors on Quality and Business Performance of a Supply Chain: an Empirical Analysis of the Iranian Firms. journal of industrial management, 5(2): 103-124. (In Persian)
Feng, B., Fan, Z. P. & Li, Y. (2011). A decisionmethod for supplier selection in multi-service outsourcing. International Journal of Production Economics, 132 (2): 240–250.
Fitzgerald, L., et al. (1991). Performance measurement in service businesses.CIMA. London.
Giannakis, M. (2011). Manage ment of service supply chains with a service -orient ed reference model: the case of manag ement consulting. Supply Chain Management: An International Journal of emerald, 16(5): 346– 361.
Gronroos, C. (1978). a service oriented approach to marketing of services. European Journal of marketing,46: 101-110.
Gules, H. K., Burgess, T. F., & Lynch, J. E. (1997). The evolution of buyer-supplier relationships in the automotive industries of emerging European economies: the case of Turkey. European Journal of Purchasing & Supply Managemen, 3: 209-219.
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3): 333–347.
Gunasekaran, A., Patel, C. & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1–2): 71–87.
Haas, D. H. & Hansen, A. P. (2010). Proceedings of the 22nd Annual NOFOMA Conference, June 10-11, Department of Entrepreneurship and Relationship Management, University of Southern Denmark. Kolding.
Kilincci, O. & Aslı Onal, S. (2011(. Fuzzy AHP approach for supplier selection in a washing machine company. Expert Systems with Applications, 38(8):
9656–9664.
Johnston, R. & Glark, G. (2008). Service operations and management, 3rd edition. Prentice Hall. Harlow.
Lambert, D. M., Stock, J. R. & Ellram, L. M. (1998). Fundamentals of Logistics Management. Irwin-McGraw Hill. Burr Ridge, IL.
Lin, H. T. & Chang, W. L. (2008). Order selection and pricing methods using flexible quantity and fuzzy approach for buyer evaluation. European Journal of operational Research, 187(2): 415–428.
Lovelock, C. H. & Wirtz, J. (2004). Services Marketing, 5th edition. Prentice-Hall. Upper Saddle River, NJ.
Miller, G., Ganga, D. Cesar, L. & Carpinetti, R. (2011). A fuzzy logic approach to supply chain performance management. International Journal of Production Economics, 134(1): 177–187.
Parvatiyar, A. & Sheth, J. N. (2001). Customer Relationship Management: Emerging Practice, Process and Discipline. Journal of Economic and Social Research, 3(2): 1-34.
Patnayakuni, R., Rai, A. & Seth, N. (2006). Relational antecedents of information flow integration for supply chain coordination. Journal of Management Information Systems, 23(1): 13–49.
Sampson, S. E. & Froehle, C. M. (2006). Foundations and implications of a proposed unified services theory. Production and Operations Management, 15(2): 329-343.
Scott, M. (2002). Quantifying certainty in design decisions: examining AHP. in Proceedings of DETC. 2002.
Shaw, K., Shankar, R., Surendra, Yadav., S. S. & Lakshman, S. T. (2012). Supplier selection using fuzzy AHP and fuzzy multi-objective linear programming for developing low carbon supply chain. Expert Systems with Applications,39: 8182–8192.
Silvestro, R. & Cross, S. (2000). Applying the service profit chain in a retail environment: Challenging the satisfaction mirror. International Journal of Service Industry Management,11(3): 244–268.
Tam, M. C. Y. & Tummala, V. M. R. (2001). An application of the AHP in vendor selection of a telecommunications system. Omega, 29:171–182.
Thakkar, J., Kanda, A. & Deshmukh, S. G. (2007). Evaluation of buyer-supplier relationships using an integrated mathematical approach of interpretive structural modeling (ISM) and graph theoretic matrix: The case study of Indian automotive SMEs. Journal of Manufacturing Technology Management, 19(1): 92–124.
Thomas, D. J. & Griffin, P.M. (1996). Co-ordinated supply chain management. European Journal of Operational Research, 94: 1-15.
Toni, A. D., Nissimbeni, G. & Tonchia, S. (1994). New trends in supply environment. Logistics Information Management, 7(4): 41–50.
Van Ark, B., Mahony, M. & Timmer, M. P. (2008). The productivity gap between Europe and the United States: trends and causes. Journal of Economic Perspectives, 22(1): 25-44.
ZeithamI, V. A., Berry, L. L. & Parasuraman, A. (1988). Communication and Control Processes in the Delivery of Service Quality. Journal of Marketing, 52: 35-48.
ZEKI, A. (2005). A fuzzy AHP-based simulation approach to concept evaluation in a NPD environment. IIE Transactions,37: 827–842.
Wei, Y., Hu, Q. & Xu, C. (2013). Ordering, pricing and allocation in a service supply chain. Int. J. Production Economics, 144: 590– 598.
)