شناسایی و رتبه‌بندی شاخص‌های کلیدی مؤثر بر نگهداری و تعمیرات چابک با استفاده از رویکرد دلفی فازی و دیمتل فازی (مطالعۀ موردی: صنعت خودروسازی ایران)

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 کارشناس ارشد مدیریت اجرائی، سازمان مدیریت صنعتی، تهران، ایران

2 استادیار دانشگاه علوم انتظامی، تهران، ایران

3 استادیار سازمان مدیریت صنعتی، تهران، ایران

چکیده

یکی از مهم‌ترین رویکردهای نوین نگهداری و تعمیرات، نگهداری و تعمیرات چابک است. چابکی یکی از مفاهیم اساسی و تأثیرگذار بر افزایش کارایی و اثربخشی عملیاتی هر سازمانی محسوب می‌شود. براساس رویکرد نگهداری و تعمیرات چابک، سازمان‌ها قابلیت‌های چابکی از جمله انعطاف‌پذیری، حرکت سریع و چالاک و... را با مفاهیم نت تلفیق می‌کنند و می‌کوشند تا آماده‌به‌کاری صددرصدی تجهیزات را فراهم کنند. این تحقیق بر آن است تا با بررسی ادبیات مربوط به نگهداری و تعمیرات چابک، شاخص‌های کلیدی و اثربخش نت چابک در صنعت خودروسازی ایران را با استفاده از روش دلفی فازی شناسایی کند و با استفاده از تکنیک دیمتل فازی، رتبه‌بندی تأثیر شاخص‌ها را تعیین کند. نتایج تحقیق بیان می‌کند شاخص‌های کلیدی مؤثر بر نت چابک عبارت‌اند از: تصمیم‌گیری سریع، هماهنگی و همکاری، قابلیت‌ها و زیرساخت‌های فناوری اطلاعات، به اشتراک‌گذاری فعال اطلاعات با شرکا، کمیت و کیفیت خدمت، بهره‌گیری از فناوری مناسب، برنامه‌ریزی صحیح فعالیت‌ها، برنامه‌ریزی تأمین تقاضا، نت خودکنترلی، تعهد مدیران عالی، سبک مدیریت مشارکتی، سازمان مجازی. تصمیم‌گیری سریع تأثیرگذارترین و به اشتراک‌گذاری فعال اطلاعات با شرکا، تأثیرپذیرترین شاخص‌ها هستند.

کلیدواژه‌ها


عنوان مقاله [English]

Key effective factors on Agile Maintenance in vehicle industry using fuzzy Delphi method and Fuzzy DEMATEL

نویسندگان [English]

  • Reza Aghaee 1
  • Asghar Aghaee 2
  • Ramin Mohammad Hoseini Najizadeh 3
1 MSC of executive master of business administration, industrial management institute Tehran, Iran
2 Assistant professor of Police University, system management, Tehran, Iran.
3 Assistant professor of Industrial Management Institute, Industrial management, Tehran, Iran
چکیده [English]

Maintenance is one of the systems which can play an essential role in the success of manufacturing and services systems. One of the most maintenance innovative approaches is agile maintenance. Based on this approach, organizations integrate maintenance concepts with agility features such as: flexibility, agile and fast move, etc and also are trying to provide one hundred percent preparing equipment. This research aims to consider the literature related to agile maintenance and to provide key and effective factors of agile maintenance in vehicle industry in Iran using a fuzzy Delphi method. This research applies fuzzy DEMATEL method for providing a ranking and relationships between criterion. The results showed that the key and effective factors are as bellow: the quick decisions, the coordination, the capability and infrastructure of IT, the sharing information actively with partners, the quantity and quality of services, the utilization of the appropriate technology, the accurate planning of activities, the planning demand supply, the control maintenance, the top manager commitment, the participatory management style, the virtual organization. The quick decisions and the sharing information actively with partners are the most effective and the most impressible factors as well.

کلیدواژه‌ها [English]

  • maintenance
  • Agile
  • Fuzzy Delphi
  • Fuzzy Decision Making Trial and Evaluation Laboratory (DEMATEL)
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