اندازه‌گیری پایداری زنجیرۀ تأمین خدمات با استفاده از سیستم استنتاج فازی چندمرحله‌ای/چندبخشی (مطالعۀ موردی: بانک پارسیان)

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 استادیار گروه مدیریت صنعتی دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران

2 دانشیار گروه مدیریت صنعتی دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران

3 دانشجوی کارشناسی‌ارشد مدیریت صنعتی دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران

چکیده

توسعۀ پایدار در پی توسعۀ مستمر، ورای توسعۀ اقتصادی است. با توجه به اهمیت اساسی بانک‌ها در اقتصاد و اهمیت بحث پایداری در سال‌های اخیر، این پژوهش‌ به اندازه‌گیری پایداری در صنعت بانکداری ایران و به‌صورت خاص در بانک پارسیان پرداخته ‌است. چارچوب اولیۀ به‌دست‌آمده از مرور جامع ادبیات، گزارش‌های پایداری بانک‌های منتخب دنیا و سایر گزارش‌های منتشرشده در حوزۀ پایداری با برگزاری جلسات گروه متمرکز با خبرگان صنعت بانکداری تأیید شد. به‌منظور اندازه‌گیری پایداری بر پایۀ چارچوب نهایی حاصل از جلسات گروه متمرکز، یک سیستم استنتاج فازی چندمرحله‌ای/چندبخشی طراحی شد که توان سنجش پایداری در هر یک از چهار سازۀ اصلی شناسایی‌شده (سازۀ اجتماعی، زیست‌محیطی، اقتصادی و حکمرانی) را داراست. براساس عدد خروجی این چهار سازه یک سیستم استنتاج فازی دیگر برای اندازه‌گیری مفهوم پایداری به‌صورت خاص در بانک پارسیان طراحی ‌شده که خروجی آن 798/0 است. برای ارزیابی نهایی سطح پایداری کلی طیف طراحی‌شدۀ گزارش ابتکار عمل جهانی به‌کار گرفته ‌شد. با توجه به عدد حاصل از سیستم طراحی‌شده و طیف گفته‌شده، بانک پارسیان دارای پایداری سطح A است.

کلیدواژه‌ها


عنوان مقاله [English]

Measuring sustainability of service supply chain by using a multi-stage/multicast fuzzy inference system (Studied Case: Parsian Bank

نویسندگان [English]

  • Mohamadreza Sadeghi Moghadam 1
  • Hossein Safari 2
  • Mojtaba Ahmadi Nozari 3
1 Assistant Prof., Faculty of Management, Tehran University, Tehran, Iran
2 Associate Prof., Faculty of Management, Tehran University, Tehran, Iran
3 MSc. Student in Industrial Management, Faculty of Management, Tehran University, Tehran, Iran
چکیده [English]

Sustainable development tried to continuous development, beyond the economic development. Given the fundamental importance of banks in the economy and the importance of sustainability in recent years, this study aimed to measure sustainability of Parsian Bank and in general, the Iran's banking industry. The initial framework resulting from the review of the literature, sustainability reports of selected banks in the world and other reports in the area of sustainability with holding focus group sessions with industry experts is confirmed. In order to measure sustainability a multi-stage/multicast Fuzzy Inference System(FIS) was designed that able to measure sustainability in each of the 4 main structures identified, i.e. the social, environmental, economic and governance structures. Based on the output of this 4 structures, a FIS for measuring the specific form of the concept of sustainability in Parsian Bank planned that the output is number 0/798. For the final evaluation of the overall sustainability, the designed range in the Global Initiative Report was used. Due to the resulting number noted range, Parsian Bank has the A-level of sustainability.

کلیدواژه‌ها [English]

  • multi-stage/multicast fuzzy inference system
  • supply chain sustainability
  • Sustainability
Amindoust, A., Ahmed, S., Saghafinia, A & Bahreininejad, A. (2012). Sustainable supplier selection: A ranking model based on fuzzy inference system. Applied Soft Computing, 12(6), 1668–1677. doi:10.1016

Azapagic, A. (2004). Developing a framework for sustainable development indicators for the mining and minerals industry. Journal of cleaner production,12(6), 639-662.

Azapagic, A., & Perdan, S. (2000). Indicators of sustainable development for industry: a general framework. Process Safety and Environmental Protection,78(4), 243-261.

Beske, P., Koplin, J., & Seuring, S. (2008). The use of environmental and social standards by German first‐tier suppliers of the Volkswagen AG.Corporate Social Responsibility and Environmental Management15(2), 63-75. 

BNP Paribas Group (2012). Corporate social responsibility report.

Bourlakis, M., Maglaras, G., Gallear, D., & Fotopoulos, C. (2014). Examining sustainability performance in the supply chain: The case of the Greek dairy sector. Industrial Marketing Management, 43(1), 56–66 doi:10.1016/j.indmarman.2013.08.002

Carter, C. R., & Rogers, D. S. (2008). A framework of sustainable supply chain management: moving toward new theory. International journal of physical distribution & logistics management38(5), 360-387.

Cowell, S. J., & Parkinson, S. (2003). Localisation of UK food production: an analysis using land area and energy as indicators. Agriculture, Ecosystems & Environment94(2), 221-236

Diabat, A., & Govindan, K. (2011). An analysis of the drivers affecting the implementation of green supply chain management. Resources, Conservation and Recycling55(6), 659-667.

Dow Jones Sustaiablity Iindices(DJSI) (2014). http://www.sustainability-indices.com/

Elkington, J. (1997 ). Cannibals with forks. The triple bottom line of 21st century.

Epstein, M. J., & Roy, M. J. (2001). Sustainability in action: Identifying and measuring the key performance drivers. Long range planning34(5), 585-604.

Epstein, M. J., and Wisner, P. S. (2001). Using a balanced scorecard to implement sustainability. Environmental Quality Management, 11(2), 1–10.

Equator principles (2014).  http://www.equator-principles.com/

Erol, I., Sencer, S., & Sari, R. (2011 ). A new fuzzy multi-criteria framework for measuring sustainability performance of a supply chain. Ecological Economics,70(6), 1088-1100. 

Figge, F., Hahn, T., Schaltegger, S., and Wagner, M. (2002). The sustainability balanced scorecard linking sustainability management to business strategy. Business Strategy and the Environment, 11(5), 269–284.

Gabzdylova, B., Raffensperger, J. F., & Castka, P. (2009). Sustainability in the New Zealand wine industry: drivers, stakeholders and practices. Journal of Cleaner Production17(11), 992-998.

Ghasemi, E., Aghai, A. and Sarvari, R. (2013). Sustainable supply chain management theory and modeling. National Conference on industrial engineering and Sustainable Management. (in persian)  

Govindan, K., Khodaverdi, R., & Jafarian, A. (2013). A fuzzy multi criteria approach for measuring sustainability performance of a supplier based on triple bottom line approach. Journal of Cleaner Production47, 345-354.

Hashemi, S.H. (2012). Supplier evaluation and allocation of the order in a sustainable supply chain. .thran MS Thesis, School of Management, Tehran University. (in persian)  

HSBC Holdings plc (2013). Sustainability Report.

Hutchins, M. J., & Sutherland, J. W. (2008). An exploration of measures of social sustainability and their application to supply chain decisions. Journal of Cleaner Production16(15), 1688-1698.

Industrial and Commercial Bank of China (ICBC Bank)(2013). Corporate Social Responsibility Report.

ING Group (2013). Sustainability report.

Joung, C. B., Carrell, J., Sarkar, P., & Feng, S. C. (2013). Categorization of indicators for sustainable manufacturing. Ecological Indicators24, 148-157.

Joung, C. B., Carrell, J., Sarkar, P., & Feng, S. C. (2013). Categorization of indicators for sustainable manufacturing. Ecological Indicators24, 148-157. 

Kafa, N., Hani, Y., & El Mhamedi, A. (2013, September). Sustainability performance measurement for green supply chain management. InManagement and Control of Production and Logistics (Vol. 6, No. 1, pp. 71-78).

Lerberg Jorgensen, A., & Steen Knudsen, J. (2006). Sustainable competitiveness in global value chains: how do small Danish firms behave?. Corporate Governance: The international journal of business in society6(4), 449-462.

Mefford, R. N. (2011). The economic value of a sustainable supply chain.Business and Society Review116(1), 109-143.

Morgan Stanly (2012). Sustainability Report.

Mostaghimi, M., Ramzanian, M. and Smailzade, M. (2015). Identify and prioritize the criteria for evaluation The performance of service supply chain. Journal of Industrial Management. 7(1): 151-174. (in persian)

Namdarian, L. and Falatoori moghadam, T. (2011). Supply chain performance evaluation with process and Strategic approach using fuzzy logic. Journal of Industrial Management. 6(3): 149-170. (in persian)

Olugu, E. U., Wong, K. Y., & Shaharoun, A. M. (2011). Development of key performance measures for the automobile green supply chain. Resources, Conservation and Recycling55(6), 567-579.

Pishvai, M.S. (2012). Integrated Reverse-Direct supply chain network design based on the paradigm of sustainable development in conditions of uncertainty, PhD thesis in Industrial Engineering. Tehran: Tehran University Technical College. (in persian)  

Reefke, H., & Trocchi, M. (2013). Balanced scorecard for sustainable supply chains: design and development guidelines. International Journal of Productivity and Performance Management, 62(8), 805–826. doi:10.1108/IJPPM-02-2013-0029

Rezaii, A. (2011). A model for evaluating sustainable supply chain design using multi-criteria decision making. Master Thesis industrial engineering. Tehran: Tehran University campus technical colleges. (in persian)  

Royal Bank of Scatland (2013). Sustainability review report.

Safai ghadikolai, A. and Gholamrezatabar divkolai, Z. (2014). Defining a framework for evaluating sustainability of food supply chain using Fuzzy Analytic Network Process. Journal of Industrial Management. 3(6): 535-554. (in persian)

Sanlam Group (2013). Sustainability report.

Seuring, S. A. (2008). Assessing the rigor of case study research in supply chain management. Supply Chain Management: An International Journal13(2), 128-137. 

Seuring, S., & Müller, M. (2008). From a literature review to a conceptual framework for sustainable supply chain management. Journal of cleaner production16(15), 1699-1710.

Sloan, T. W. (2010). Measuring the sustainability of global supply chains: Current practices and future directions. Journal of Global Business Management6(1), 1-16.

Standard Bank Group (2013). Sustainability report.

Sustainability Reporting Guidelines (2010-2011). Amsterdam, the Netherlands: Global Reporting Initiative (GRI).

WCED, 1991. World commission on environment and development in Latin America: The politics of sustainability. Manchester University Press, New York.

Westpac Group (2013). Annual review and sustainability report.

Yakovleva, N. (2007). Measuring the Sustainability of the Food Supply Chain: A Case Study of the UK. Journal of Environmental Policy & Planning, 9(1), 75–100. doi:10.1080/15239080701255005

Zhou, Z., Cheng, S., & Hua, B. (2000). Computers & Chemical Engineering Supply chain optimization of continuous process industries with sustainability considerations Warehotls i W3house, 24, 1151-1158.

Zhu, Q., Sarkis, J., & Lai, K. H. (2008). Confirmation of a measurement model for green supply chain management practices implementation. International journal of production economics111(2), 261-273.