تحلیلی بر یک الگوی ساختاری جدید تلفیقی از الگوهای کارت امتیازی متوازن و بنیاد اروپایی مدیریت کیفیت

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت بازرگانی گرایش بازاریابی، دانشکدة علوم اداری و اقتصاد، دانشگاه اصفهان، اصفهان، ایران

2 مربی گروه مدیریت جهانگردی، دانشگاه پیام نور، تهران، ایران

چکیده

هدف پژوهش حاضر، رفع مسئلة نبود پوشش کافی الگوی کارت امتیازی متوازن (بی­اس­سی) از عناصر مختلف عملکرد سازمانی، از طریق توسعة آن بر مبنای الگوی بنیاد اروپایی مدیریت کیفیت (ای­اف­کیو­ام) است. در این راستا، الگوی توسعه­یافتة بی­اس­سی مشتمل بر متغیرهای ذینفعان، اثربخشی منابع، اثربخشی فرایندها، اثربخشی مدیریت کارکنان، روش رهبری، نوع راهبرد و عملکرد، معرفی و در قالب یک الگوی ساختاری جدید اعتبارسنجی شد. نتایج حاصل در گام نخست، بیانگر برازندگی ایده­آل الگوی پیشنهادی است. به­لحاظ شدت روابط بین متغیرها در الگوی توسعه­یافتة بی­اس­سی، به­ترتیب، سطح اثربخشی مدیریت کارکنان، سطح اثربخشی منابع، روش رهبری و سطح اثربخشی فرایندها بیشترین تا کمترین «تأثیر مستقیم» را بر عملکرد یک سازمان دارند. همچنین، روش رهبری، سطح اثربخشی مدیریت کارکنان، سطح اثربخشی منابع، نوع راهبرد، سطح اثربخشی فرایندها و درنهایت، ذینفعان، بیشترین تا کمترین «تأثیر مستقیم و غیر مستقیم» را بر عملکرد سازمانی دارند. مدیران می­توانند از الگوی پیشنهادی این پژوهش برای سنجش عملکرد سازمان­های مختلف و وزن­دهی به ابعاد مختلف مد نظر در فرایند سنجش عملکرد استفاده کنند.

کلیدواژه‌ها


عنوان مقاله [English]

An analysis of a new combined structural model of the Balanced Scorecard and European Foundation for Quality Management models

نویسندگان [English]

  • Mohammad Sharifi-Tehrani 1
  • Javad Yousefi 2
1 Ph.D. Candidate, Marketing Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Iran
2 Instructor, Department of Tourism Management, Payame Noor University (PNU), Tehran, Iran
چکیده [English]

The present study aims to address the problem of inadequate coverage of various aspects of organizational performance by balanced scorecard (BSC) model through its developing based on the European foundation for quality management (EFQM) model. To this end, a developed BSC model, encompassing variables of stakeholders, resource effectiveness, processes effectiveness, human resource management effectiveness, leadership method, strategy and performance was proposed and, then, validated in a new structural model. The findings firstly revealed an appropriate fitness of the proposed model. Regarding the relationship among variables, staff management effectiveness, resource effectiveness, leadership method and processes effectiveness, respectively, imposed the most “direct impacts” on the organizational performance. On the other hand, “summated impacts” (direct and indirect) on the organizational performance were imposed by leadership method, staff management effectiveness, resource effectiveness and stakeholders variables, respectively. Managers can apply the model suggested in this study to measure performance in the respective organizations as well as a weighting criteria guide on how to accurately measure different dimensions of performance.    



 

کلیدواژه‌ها [English]

  • Balanced scorecard (BSC)
  • combination of total quality management models
  • European Foundation for Quality Management (EFQM)
  • organizational performance measurement
  • Structural Equation Modeling
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