Performance assessment and ranking of Iranian insurance companies using an integrated model with experts preferences

Document Type : Research Paper


1 Assistant Prof., Industrial Engineering, Urmia University of Technology, Urmia, Iran

2 MSc. Student of Industrial Engineering, Urmia University of Technology, Urmia, Iran

3 BS in Industrial Engineering, Payam e Noor University of Tabriz, Tabriz, Iran


This paper presents an integrated Data envelopment analysis (DEA) – Principal component analysis (PCA) – Analytical hierarchy process (AHP) to achieve the efficiency scores and ranks of the insurance companies. Fourteen insurance companies with thirteen input and output variables have been considered for the purpose of this study. Since the DEA model is sensitive to the number of variables in comparison to number of DMUs, to reduce data dimension, the PCA method is used. Obviously, the final ranks from PCA-DEA model is very subjective and only based on the pattern and distribution of data sets. Therefore, for incorporating the expert preferences, the AHP model is combined with two previous models and the final ranking is done by the integrated DEA-PCA-AHP and PCA-DEA model. The results of the model show that DANA, RAZI and DEY have become the best rank among insurance companies.



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