A proposed model for Total Quality Management adoption and commitment level determination (Sazehgostar Saipa supply chain case study)



Total Quality Management (TQM) is a solution that many organizations have chosen in order to remain in their business. Managers of these organizations need to be aware of the level of TQM in their organizations. Although TQM settlement can represent the place and level of organization in adoption of this approach, only its establishment as an organizational habit ensures the continuous and successful presence of this approach. Therefore, apart from TQM implementation extent, the level of TQM adoption as an organizational habit has more importance. In this study we have tried to represent a model measures the level of TQM adoption as an organizational tendency and culture.
In this paper questionnaire was composed and distributed Sazehgostar Saipa suppliers and analyze the proposed model. (Saipa is one of the two biggest automotive producer companies in IRAN and Sazehgostar Saipa supplies for Saipa all of parts except motor and gearbox).
With comparing the result of model in this chain and last information of this chain, model reliability was investigated and has been presented a new picture of this company.